Frequently Asked Questions

Which size of tissue box cover do I need?

Tissue box sizes vary by brand and by country therefore we recommend measuring your tissue box and then selecting from the following options on the product page:

Cube Box Size 'A'
H:12.2cm x W:10cm x L:11.2cm
(H:4 3/4" x W:4" x L:4 1/2")

Cube Box Size 'B'
H:12.5cm x W:11.5cm x L:11.5cm
(H:5" x W:4 1/2" x L:4 1/2")

Rectangle Size 'A' - fits either:
One tissue box
H:9cm x W:11.5cm x L:23cm
(H:3 5/8" x W:4 1/2" x L: 9 1/8")
or
Two tissue boxes stacked on top of each other. Measurements for each box:
H:4.7cm x W:11.5cm x L:23cm
(H:1 7/8" x W:4 1/2" x L:9 1/8")

Custom Size
If your tissue box size isn't listed above we'd be happy to make a custom size cover for you at no extra charge.
On the product page, select the 'Custom Size' option (where available) and in the 'Custom Size' text box, enter your tissue box measurements (height, width, and length). Measurements to the nearest 1mm or 1/8" will provide the best fit for the cover.

My order is a gift, can I include a gift message in the package?

Absolutely! After adding items to your Cart you can write a short gift message in the 'Additional Notes / Gift Message' section. We'll include your message on a gift note inside the package.

I'd like to order more than 1 of the same item but it shows only 1 available. What should I do?

Before placing your order, send us a message about the quantity you'd like to purchase. If the fabric is available we'll increase the quantity on the listing for you to order, and we'll make them for you.

Unfortunately if the quantity is 'Sold Out' then the fabric is no longer available and we can't make more.

How much is shipping and how long will it take?

We're a UK business and all orders are shipped from Glasgow, Scotland.

Orders are dispatched within 1 - 3 business days and are shipped by Royal Mail in the UK, and completed by local postal services internationally.

Once your order has been dispatched we’ll send you a confirmation email, including your tracking number (if applicable).

The average delivery times and prices are:

UK and Channel Islands
Delivery time is up to 5 business days*
Second Class shipping is free**
Tracked 48 shipping from £3.00***

Europe, Canada, USA
Delivery time is up to 4 weeks*
International Standard from £1.75**
International Tracked from £5.50

Rest of the World
Delivery time is up to 6 weeks*
International Standard from £1.75**
International Tracked from £6.00


Applicable shipping charges are automatically calculated based on the delivery address and package weight, and added to your order at checkout. To see the total shipping charge for your order in your local currency; add products to your cart, click ‘Checkout’, and enter the delivery address.

International buyers are responsible for any customs fees and import taxes that may apply. Before we prepare your order, we'll notify you of any applicable fees and ask you to confirm if you would like to proceed or cancel your order. See our FAQ’s below for customs details for your country, or contact us using the form below.

*Please note there can be Postal Service or Customs Service delays which we can’t predict. Delivery times are longer during peak periods (eg. Christmas).

**Second Class/International Standard shipping option is available for orders totalling up to £35 and does not include a tracking number.

***For UK deliveries, Tracked 48 shipping is free for orders totalling £35 or more. For Jersey deliveries, Tracked 48 is replaced by First Class Signed For service.

My order is being shipped to Canada, do I have to pay sales tax?

If the total amount of your order is less than CA$20, then you do not have to pay sales tax.

If the total amount of your order is CA$20 or more, then the Canada Border Services Agency will charge GST, PST, or HST according to the province or territory where your order will be delivered. Canada Post will collect on behalf of the CBSA, the GST, PST, or HST due plus $9.95 CDN customs clearance fee.

If you have a tracking number for your package you’ll be able to pay the tax and handling fee to Canada Post online once your package has been assessed by the CBSA.

If you don’t have a tracking number, Canada Post will collect the tax and handling fee when they deliver your package or when your package is picked up from the post office.

Information is subject to change. For more details, visit the Canada Post website.

My order is being shipped to Gibraltar, do I have to pay any additional charges?

If the total amount of your order is less than £25 then you do not have to pay any additional charges.

If the total amount of your order is more than £25, then you will be required to pay a £4 import handling fee to the Royal Gibraltar Post Office.  This can be paid online by registering for the Royal Gibraltar E-Post service, or in-person at the Parcel Collect counter in the post office.

Information is subject to change. For more details, visit the Royal Gibraltar Post Office website.

My order is being shipped to Hungary, do I have to pay VAT?

If the total amount of your order is less than €150, then you will be required to pay 27% VAT plus a Magyar Posta customs agent fee shown below.

Order Value              Customs Agent Fee

€0 - €10                      650 HUF (paid online)

€10.01 - €22               800 HUF (paid online)

€22.01 - €50               1000 HUF (paid online)

€50.01 - €100             1500 HUF (paid online)

€100.01 - €150           2300 HUF (paid online)

If the total amount of your order is more than €150, then you will be required to pay duty, 27% VAT, plus a 7500 HUF Magyar Posta customs agent fee.

Magyar Posta will notify you by email, text, or letter with the amount of VAT plus customs fee due, which can be paid to Magyar Posta online within 48 hours of receiving your notice.  After 48 hours, Magyar Posta will collect the VAT plus a higher customs fee upon delivery of your package.

Information is subject to change. For more details, visit the Magyar Posta website.

My order is being shipped to Ireland, do I have to pay VAT?

If your order is being delivered to an address in Ireland (not including Northern Ireland) then you will be required to pay 23% VAT plus the An Post handling fee (€3.50 for orders under €150, or €10 for orders over €150).  You will receive a postcard in the post with details of the charges which can be paid within 16 working days to An Post online or at any post office.  Once the charges have been paid, An Post will deliver your package.

Information is subject to change. For more details visit the An Post website.

My order is being shipped to Jersey (Channel Islands), do I have to pay GST?

If the total amount of your order (including shipping costs) is £60 or less, then you do not have to pay GST.

If the total amount of your order is more than £60 (including shipping costs) then you will be required to pay 5% GST on the total amount.  You can pay the GST amount to Jersey Customs and Immigration Services online, or pay in-person by visiting Customs at Maritime House, La Route du Port Elizabeth, St Helier, JE1 1JD.

Information is subject to change. For more details, visit the Government of Jersey website.

My order is being shipped to The Netherlands, do I have to pay VAT?

For orders shipped to The Netherlands, you will be required to pay 21% VAT plus a PostNL handling fee.  You can pay the VAT and handling fee online or at the post office.

If you pay the fees online:
Orders less than €150 (including shipping costs) are charged 21% VAT plus €6 handling fee.
Orders more than €150 (including shipping costs) are charged 21% VAT plus €10 handling fee.

If you pay the fees at the post office:
Orders less than €150 (including shipping costs) are charged 21% VAT plus €11 handling fee.
Orders more than €150 (including shipping costs) are charged 21% VAT plus €17 handling fee.

You can see more information about the PostNL handling fees by clicking here.

Information is subject to change. For more details visit the PostNL website.

My order is being shipped to Norway, do I have to pay VAT?

For orders delivered to Norway you will be required to pay 25% VAT, 10.7% Duty, and a Posten Norge handling charge.  You’ll be notified by Posten Norge of the total amount due which you can pay to Posten Norge online.

Order Value (KR)      Posten Norge Fee (KR)

0 - 500                       45 (270 to Svalbard)

500 - 3000                  75 (270 to Svalbard)

3000+                         270 (270 to Svalbard)

Information is subject to change. For more details visit the Posten Norge website.

My order is being shipped to Singapore, do I have to pay GST?

If the total amount of your order is $400 SGD or less, then you will not be charged GST.
If the total amount of your order is more than $400 SGD, you will be required to pay to Singapore Customs 9% GST plus a SingPost handling fee of $10 SGD. SingPost will notify you of the amount due via the SingPost mobile app, or by email or letter, and you can pay the GST and handling fee through the SingPost mobile app, SAM Kiosks, or at the post office.

Information is subject to change. For more details visit the SingPost website.

My order is being shipped to Switzerland, do I have to pay VAT?

If the total amount of your order is less than CHF 63 you will not be charged Swiss VAT.

If the total amount of your order is CHF 63 or more, you will be required to pay to Swiss Customs 8.1% VAT plus a Swiss Post handling fee (CHF 16.00 + 3% of the value of the goods). You can pay the VAT and handling fee to Swiss Post online within 20 days, or when your package is delivered.

Information is subject to change. For more details visit the Swiss Post website.

My order is being shipped to the USA, do I need to pay sales tax?

If the total amount of your order is US$800 or less, then you will not be charged sales tax. The amount that is displayed at checkout is the total amount you will pay.

My order is being shipped to a country that isn’t listed above, do I have to pay additional fees?

If your order is being delivered to a country that isn’t mentioned in the FAQ’s shown above then there won't be any additional fees or taxes. The amount that is displayed at checkout is the total amount you will pay.

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